✅ Do I really need a Chinese phone number?
No. You can register with your email and passport. All our guides are designed for foreign travelers — no local number required.
✅ What's the difference between free and premium guides?
Free guides cover visa policy, emergency contacts, and essential apps — everything you need before you fly. Premium guides cover payments, internet, and transport — the three areas where first-time visitors struggle most. One purchase unlocks all premium content, including the searchable knowledge base and offline PDFs.
⚡ How do I access the guides after purchase?
Instantly. You get online access to the searchable knowledge base right after checkout. PDF backups are also available for download if you want to read offline.
📘 Can I use the guides offline?
Yes. You can download the PDF backups for offline reading. The online knowledge base also caches recent pages if you add it to your home screen. So you're covered whether you have Wi-Fi or not.
📘 What if I change my mind?
Because these are digital products, we don't offer cash refunds once accessed. But if anything doesn't work or you have any issue, contact us — we'll fix it or replace the file immediately.
🔄 Can I share the guide with my travel partner?
The guide is licensed for personal use. If you're traveling with a partner, we recommend each person having their own access. But you can share the PDF backup with one companion for offline reading.
🔄 Are the guides still up to date?
Yes. We update the guides monthly. The current edition is October 2026. If a major policy changes (visa rules, payment limits, etc.), we update within 7 days. You always see the latest version online.
🔒 Is my payment secure?
Yes. Payments are processed by Shopify and PayPal. We never see your card details. We also offer a 30-day satisfaction guarantee.
📱 What devices are supported?
The online guide works on any phone, tablet, or computer. PDFs can be saved to your phone or printed.
